Email: Website audit

Magnifying glass, words "Website Audit" on a small blackboard

Dojono via Flickr

Directions: Respond to this email as though you are Ms. Uchida. REQUEST a quotation that includes a competitive analysis, and ask TWO questions about their service. (Possible questions include when the audit might happen, how long it will take, if the website will need to be inactive during the audit, etc.)

Dear Ms. Uchida,

We’d like to thank you for sending in your inquiry on November 6th regarding a quotation for auditing your website.

Based on an initial estimation, we are happy to offer you a quotation based on your requests. Please find the official pricing quotation attached to this email. Note that this quotation includes website performance, search engine, and conversion rate optimization. Should you want additional services, we’d be happy to discuss it further with you and provide another quotation.

Please do not hesitate to get back to us with any questions about the quotation or our services.

Yours sincerely,

Amina Khouri, Sales Manager

[Attached quotation]

Examples and hints

Business email response good practice:

Use a short, clear subject line to communicate what the email is about.
Use a professional tone.
Organize the information:
- Briefly state your purpose for writing in the very beginning of your message.
- Provide the context—when replying to someone else’s email, it can often be helpful to either include or restate the sender’s message.
- Organize thoughts into paragraphs.
- State the desired outcome at the end of your message (e.g., if you want a response, and how—phone call, email; deadlines; etc.).
Use an appropriate sign-off (e.g., "Thank you", "Regards", "I look forward to hearing from you", etc.).

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