TO: Ajax Computer Corp.
FROM: Katya Karnov
SUBJECT: Broken computer
I am writing to request a replacement for a computer I bought a year ago that has already stopped working. I took it to the repair shop and they said it was a problem with the motherboard and would cost so much to fix, I might as well get a new computer. I've lost the original receipt but I did buy the extended warranty plan so I should be able to get it replaced. Please let me know how to exchange this one for a new one that works.
[You are a customer service representative at Ajax Computer Corp. Decide whether or not you will exchange Katya's computer for a new one, then write her an email explaining your choice. Give two reasons, and instructions about what to do next.]
Some large companies are making the switch to English as the official in-house language. What do you think about it? What are the pitfalls of such a move? What is to be gained? Would you like for your company to have such a policy?