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Child falling off a toboggan and sliding downhill backwards on her head

DIRECTIONS: Describe the picture in as much detail as you can.

Contract, laptop, medical supplies

Directions: Respond to this email as though you are Dr. Moncrief. Suggest ONE possible time to meet, and ask TWO questions about their service.

Dear Dr. Moncrief,

I would like to take a moment to introduce myself and my company. My name is Michael Hartnett and I am a sales manager at HealthCo. Our company provides customers with cutting-edge technology for all their medical supply needs.

At HealthCo, there are a number of services we can offer, such as inventory tracking, ordering supplies, and billing. Our employees are highly dedicated and are willing to help you with your every need. 

I’d love the opportunity to speak or meet with you to discuss your needs further and to tell you more about how HealthCo can help you succeed. You can contact me at 888-HealthCo(888-432-8426), ex. 123, with any questions you may have.

Thank you,


Young Caucasian women being interviewed by Black man in office

Directions: Respond to this email as if you are Roger. Make TWO requests for additional information about Tamara.

Hi Roger,

I’m sure your schedule is very busy, so this email is simply to remind you of our upcoming interview with Tamara Rosen, who is a candidate for the lab manager position.

The interview will be at 4:00pm on Tuesday, July 2, in my office.

Please let me know if there’s anything I can help you with to prepare to interview this candidate.

Sophia Capella

Hyacinth and tag with word "welcome"

Directions: Read the email. Respond as if you have recently moved to a new city. In your email to the committee, make at least TWO requests for information.

From:  Dale City Welcome Committee
To:  New Dale City Resident
Subject:  Welcome to your new home!
Sent:  July 23

Welcome! We would like to be the first to welcome you to Dale City. We know that there are many things to do when you move, from finding your way around town to setting up your utilities. Please contact us if you need any help at all.


FOR SALE BY OWNER sign in front of house

Directions: Respond to the email as if you are trying to sell your house privately. Answer the questions and provide at least TWO details about the neighbourhood and ONE reason why you can or can't negotiate the price.

To: Homeowner
From: Taryn Kent
Subject: Your home
Sent: January 7

Hello. I've been looking at the photo gallery of your online home buyer's ad. Congratulations on trying to sell your home without a real estate agent. It is difficult (we have done it twice) but is worth the effort if you find a reasonable buyer. My sister is interested in buying a home in your region. Your home could be ideal if you are willing to negotiate the price. Your asking price is about $10,000 above her budget. She also wants to live near an elementary school and a bus route. I'm not sure if your home is near these amenities. Could you let me know about these details? Most importantly, are you open to negotiation on the price? Please let me know when the house would be available for viewing.

Thank you.
Taryn Kent

Magazines, cellphone, coffee pot and mug on white table


  1. Read the email.
  2. Respond as if you are a businessperson interested in subscribing to the Journal of Business News. In your e-mail, ask THREE questions.


From: Journal of Business News
To: Business professionals
Subject: Subscribe
Sent: December 2, 20--

Dear Business Professional:

The Journal of Business News brings you all the latest news about important developments in the international business world. It is read by thousands of businesspeople like you in over 40 countries around the world. Subscribe today and receive a 30% discount off the regular price.

People meeting in a small conference room in casual clothes


  1. Read the email.
  2. Respond as if you are a member of the Social Committee. In your e-mail, explain ONE problem and make TWO suggestions.


From: George Pinkney
To: Social Committee members
Subject: Meeting
Sent: April 12, 20--

It is time for a meeting of the Social Committee. We need to start planning the annual year-end party. I would like all members of the committee to meet next Friday morning from 9 to 11 in Conference Room A. Please let me know as soon as possible if you are available to attend the meeting.

Thank you,
George Pinkney
Social Committee Chair

monochrome mobile phone screen with architecture also seen behind it

Write a product description for a new mobile phone. The ad will appear on online tech review sites. You are limited to 50–75 words.

First, create a name for the phone and decide on its features.

Then, write a sales pitch describing the phone. Use these words in your description:

  • hottest
  • never seen before
  • phenomenal
Tourists inside a cave

Write an ad for a travel tour. The ad will appear in the National Geographic magazine and online site. You are limited to 50–75 words.

First, decide where you will visit and what you will do there, how you will travel, how long the tour lasts, etc.

Then, write a sales pitch describing the tour. Use these words in your description:

  • life-changing
  • dazzling
  • leading authority


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