FROM: Marguerite LeBron
TO: Mr. Geoffrey Harris
SUBJECT: Job posting
Dear Mr. Harris: I saw your job posting for a licensed medical assistant. I recently relocated from Paris and need to find work. I received my license from the Bureau de Médecin in 2011 and have kept it up to date since then. If the position is still open, I would like very much to apply. Please let me know what other information you need.
Thank you for your attention,
[Respond to Marguerite as though you are Geoffrey Harris, HR Manager at a London hospital. Be sure to address her questions and make at least two requests for more information from her.]
Interviewers want to know how you handle the failures that are bound to happen. They also want to see your attitude toward failure. It is easier to talk about successes, but you must be able to talk about your failures, too.
Write your answer as though you are actually in an interview.
TO: Ajax Computer Corp.
FROM: Katya Karnov
SUBJECT: Broken computer
I am writing to request a replacement for a computer I bought a year ago that has already stopped working. I took it to the repair shop and they said it was a problem with the motherboard and would cost so much to fix, I might as well get a new computer. I've lost the original receipt but I did buy the extended warranty plan so I should be able to get it replaced. Please let me know how to exchange this one for a new one that works.
[You are a customer service representative at Ajax Computer Corp. Decide whether or not you will exchange Katya's computer for a new one, then write her an email explaining your choice. Give two reasons, and instructions about what to do next.]