Email: Apology for missed email

man carrying stack of boxes for delivery

via Max Pixel

Situation: You received an email from a valued customer asking for information about your overnight shipping service. For some reason, you didn't read the email.

Task: Write an email apologizing. Then give two pieces of information about your service.

Examples and hints

Here are some phrases you could use to apologize:

Sorry for my late reply.
Sorry not to reply sooner, but [reason for not replying]…
I must apologize for not replying earlier, but [reason for not replying]…

Suggested information:

What can be shipped overnight.
How much overnight shipping costs.

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