You are the owner of a car that you want to sell for $4000. You've put an ad in the local paper, and someone has emailed you for more information. Respond to their email (below), answering their questions and providing any other information that might help persuade them to purchase the car.
To: Car owner
From: Shana Lewis
Subject: Your car for sale
Sent: August 21
I saw your ad in the paper about your car for sale. Can you give me some more information about it? How old is it? How many miles (km) does it have on it? Are there any things that will need to be repaired right away? I'd also like to know if the price is negotiable.
TO: Ajax Computer Corp.
FROM: Katya Karnov
SUBJECT: Broken computer
I am writing to request a replacement for a computer I bought a year ago that has already stopped working. I took it to the repair shop and they said it was a problem with the motherboard and would cost so much to fix, I might as well get a new computer. I've lost the original receipt but I did buy the extended warranty plan so I should be able to get it replaced. Please let me know how to exchange this one for a new one that works.
[You are a customer service representative at Ajax Computer Corp. Decide whether or not you will exchange Katya's computer for a new one, then write her an email explaining your choice. Give two reasons, and instructions about what to do next.]
QUESTIONS 1–5: Write a sentence based on a picture
DIRECTIONS: In this part of the test, you will write ONE sentence that is based on a picture. With each picture, you will be given TWO words or phrases that you must use in your sentence. You can change the forms of the words and you can use the words in any order.
Directions: Respond to this email as though you are Ms. Uchida. REQUEST a quotation that includes a competitive analysis, and ask TWO questions about their service. (Possible questions include when the audit might happen, how long it will take, if the website will need to be inactive during the audit, etc.)
Dear Ms. Uchida,
We’d like to thank you for sending in your inquiry on November 6th regarding a quotation for auditing your website.
Based on an initial estimation, we are happy to offer you a quotation based on your requests. Please find the official pricing quotation attached to this email. Note that this quotation includes website performance, search engine, and conversion rate optimization. Should you want additional services, we’d be happy to discuss it further with you and provide another quotation.
Please do not hesitate to get back to us with any questions about the quotation or our services.
What is happening in this painting? Imagine you are one of the people in the painting. What are you doing? How do you feel? What can you hear and smell? You can even write a short story as though you are in the painting—be creative!
Directions: Respond to this email as though you are Dr. Moncrief. Suggest ONE possible time to meet, and ask TWO questions about their service.
Dear Dr. Moncrief,
I would like to take a moment to introduce myself and my company. My name is Michael Hartnett and I am a sales manager at HealthCo. Our company provides customers with cutting-edge technology for all their medical supply needs.
At HealthCo, there are a number of services we can offer, such as inventory tracking, ordering supplies, and billing. Our employees are highly dedicated and are willing to help you with your every need.
I’d love the opportunity to speak or meet with you to discuss your needs further and to tell you more about how HealthCo can help you succeed. You can contact me at 888-HealthCo(888-432-8426), ex. 123, with any questions you may have.
Imagine you see this scene one day. You want to tell your friend the story of the amazing skater you saw. Describe the picture in as much detail as you can. What is happening? Where is this? How is the weather? What is the person wearing? What might he be thinking? Be as imaginative and creative as you can! Remember to write like it like you are telling your friend.